Privacy policy

Privacy Policy

 

Steel Frame Designs is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and store your personal information.  

 

1. Collection of Personal Information

 

We may collect personal information from you in various ways, including:

 

When you interact with us directly, such as through our website, phone calls, emails, or in person.

When you request a quote, place an order, or engage our services.

When you subscribe to our newsletter or marketing communications.

When you participate in surveys or promotions.

The types of personal information we may collect include:

 

Your name, contact details (address, phone number, email address), and identification information.

Information about your property or project, including plans and specifications.

Financial information, such as payment details and credit card information.

Any other information you provide to us voluntarily.

2. Use of Personal Information

 

We may use your personal information for the following purposes:

 

To provide you with our products and services, including design, engineering, supply, and installation.  

To process your orders and payments.

To communicate with you about your enquiries, orders, and projects.

To provide you with customer support and assistance.

To send you marketing and promotional materials, if you have opted in to receive them.

To improve our products, services, and website.

To comply with our legal obligations.

3. Disclosure of Personal Information

 

We may disclose your personal information to:

 

Our employees, contractors, and service providers who assist us in providing our products and services.  

Third-party suppliers and manufacturers involved in fulfilling your orders.

Regulatory bodies and government agencies, where required by law.

Other parties with your consent.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

 

4. Security of Personal Information  

 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use a variety of security measures, including physical, electronic, and procedural safeguards.  

 

5. Access and Correction

 

You have the right to access and correct your personal information that we hold. If you would like to access or correct your personal information, please contact us using the details below.  

 

6. Complaints

 

If you have a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.  

 

7. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this Privacy Policy periodically.  

 

8. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:  

 

Email: [email protected]

Phone: 08 6117 5833